SHIPPING INFORMATION
SHIPPING CONDITIONS
We deliver to addresses in the 50 United States and Puerto Rico.* We do not ship to Canada, South America or the US Virgin Islands. We do not ship to Armed Forces or PO boxes. We apologize for any inconvenience.
Shipping to the 48 continental US states is a standard flat rate of $5.99. Receive free standard shipping to the continental United States when you spend $150 or more (excl. sales tax). When purchasing a gift card, the value of the gift card does not apply toward the minimum free shipping requirement. Shipping rates to Hawaii, Alaska, and Puerto Rico are calculated based on the weight of your order and shown at checkout. When purchasing a gift card, the amount of the gift card does not apply toward the free shipping minimum.
We offer standard shipping rate which takes 5-8 business days from order receipt to delivery. Your order will ship from our East or West Coast Distribution Center based on delivery location and product availability. Please allow additional order processing time during any holiday season.
We also offer express shipping for an additional charge. Items ship within 48 hours if received before 2pm ET on a business day. Items will be delivered within 2 business days after shipment.
*Expedited shipping is unavailable for the Frost Ice Cream & Frozen Drink Maker, Frost Pro Ice Cream, Gelato & Frozen Drink Maker, and the Stanley Tucci Pizza Oven, and these items cannot be shipped outside of the continental United States.
Shipping Protection
Shipping Protection must be added at time of purchase and is non-refundable. Please see guidelines below:
- Lost - Stuck in transit Claims must be filed between 7 and 30 days from the last shipping update.
- Stolen - Marked as delivered Claims must be filed between 5 and 30 days from when the order was marked delivered.
- Damaged - Claims must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked delivered.
All claims can be filed here: https://claims.route.com/. Claims can be filed 24/7 and replies are typically received within 24 hours.
